Real people. Fast answers. Whether you're a school counselor setting up YOUUniversity, a provider joining the referral network, or a district rolling out coordinated care — our team has your back. No ticket queues. No runaround.
Every support channel connects you directly to a team member who knows the platform inside and out. No bots, no gatekeepers.
Talk to a real person who can walk you through anything — account setup, technical questions, workflow optimization. Available during business hours.
855-800-8886 →Send us the details and we'll get back to you fast. Great for non-urgent questions, feature requests, or when you need a paper trail.
inquiry@youu.com →Quick question? Our chat agents can sort out most issues in minutes. Look for the chat icon on any YOUU page to start a conversation.
Start a chat on youuniverse.ai →Our team supports every user across the platform — because coordinated care means coordinated support.
YOUUniversity setup, adding outside providers to a student's care team, FERPA compliance questions, and episode coordination.
Shared care records, episode management, referral network questions, and clinical workflow support.
Joining a student's care team, logging learning milestones, and connecting with school counselors through the platform.
Building-level rollout, MTSS pipeline configuration, multi-school analytics, and district licensing questions.
Account access, mobile app help, privacy questions, and understanding your child's care team.
Joining the referral network, onboarding your team, and connecting with school counselors and providers in your area.
Most questions have fast answers. Here are the ones we hear most often.
If you're experiencing a platform outage, a data issue, or anything blocking care coordination for your patients or students — don't wait. Pick up the phone and our team will escalate immediately.
Join providers and school counselors building coordinated care teams on the YOUUniverse. Start free — and get support from day one.